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CAS 309: How to Fix a Sales Order

If an SO is invoiced and we have to make corrections how do we do that 1. Find the sales order that is needing to be fixed 2. Click "Invoices" 3. Click "Reset to Draft" 4. Click "Cancel" 5. Go back to SO order page 6. reset the SO to draft and cancel 7.Fix whatever is needing to be changed on the invoice. Ex: Amount of product that was taken, invoice date, salesperson, etc. 8. Click "Confirm" 9. Click and create a new "Invoice" 10. Click "Transfer & Pay" 11. Then make sure to reconcile the payment since it has already been paid for & any additional actions needed are made

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System Champion: Benjamin Kerby

Knowledgeable Worker: Benjamin Kerby

1. Do you need to reconcile payments made?
2. Which parts of the SO need cancelled to make a proper adjustment?
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