Cashier Associates

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Course content

Pre Requisites
- General Education 1 10 xp
  - Quiz
- General Education 2 10 xp
  - Quiz
- General Education 3 - WIG - Wildly Important Goal 10 xp
  - Quiz
- General Education 4 - Systemology 10 xp
  - Quiz
- General Education 5 - Getting Things Done - The AMES Way 10 xp
  - Quiz
CAS 100: "Laugh-a-Lot Bear"
- CAS 101: Cashier Daily Task List 10 xp
  - Quiz
- CAS 101.1: SLC Sebo Felix Dart Vacuum
- CAS 102: Slow Months 10 xp
  - Quiz
- CAS 103: Definitions & Terminology 10 xp
  - Quiz
- CAS 104: Google Drive Basics 10 xp
  - Quiz
CAS 200: "Friend Bear"
- CAS 201: Employee Questions/Issues 10 xp
  - Quiz
- CAS 202: Customer Claim 10 xp
  - Quiz
- CAS 203 What to do when you have an upset customer 10 xp
  - Quiz
- CAS 204: Opening POS, the Store, & Cashier Responsibilities 10 xp
  - Quiz
- CAS 205: American Stone Point of Sale (POS) System 10 xp
  - Quiz
- CAS 206: Closing POS and the Store 10 xp
  - Quiz
- CAS 207: The Scalebook and In-Scale Spreadsheets 10 xp
  - Quiz
- CAS 208: Using Scalebook and Maps at VC location 10 xp
  - Quiz
- CAS 209: How to Search in Odoo for a Customer 10 xp
  - Quiz
- CAS 210: Customer/Contractor Pricing Levels 10 xp
  - Quiz
- CAS 211: Intro to Uhaul / Uhaul University 10 xp
  - Quiz
- CAS 212: File Management in Location / Retention Schedule 10 xp
  - Quiz
CAS 300: "Tenderheart Bear"
- CAS 301: Adding a Retail Customer in Odoo 10 xp
  - Quiz
- CAS 302 Check/Refund/Military Disc. Policies 10 xp
  - Quiz
- CAS 303: Checking Out Customers: SOs and POS 10 xp
  - Quiz
- CAS 303A: How to do a Point Of Sale from start to finish 10 xp
  - Quiz
- CAS 303B: How to Sales Order / What "Stage" This is 10 xp
  - Quiz
- CAS 304: How to Do Manual Payments 10 xp
  - Quiz
- CAS 305: What is a Quote / How to Create One 10 xp
  - Quiz
- CAS 306: Invoicing 10 xp
  - Quiz
- CAS 307: Where & When to Enter a Customer Payment 10 xp
  - Quiz
- CAS 308: From Quote to Invoice 10 xp
  - Quiz
- CAS 309: How to Fix a Sales Order 10 xp
  - Quiz
- CAS 310: VC - What to do With Order That Needs Pulled / Ordered 10 xp
  - Quiz
- CAS 310A: What to do With SO That Needs Pulled / Ordered SN & SLC 10 xp
  - Quiz
- CAS 311: Pre-Payment Function on Sales Orders 10 xp
  - Quiz
- CAS 312: TSYS Recurring Billing Setup 10 xp
  - Quiz
- CAS 313: Recurring Billing Customer Sale in TSYS 10 xp
  - Quiz
- CAS 314: How to Check for Customer Credit Terms & What to do 10 xp
  - Quiz
- CAS 315: Process of How to Correctly Rent Out the Rental Truck 10 xp
  - Quiz
- CAS 316: Getting Contractor Pricing Based off an Already Existing Acct 10 xp
  - Quiz
- CAS 317: Creating A Call Log For Sales Promotion 10 xp
  - Quiz
QUIZ
- Give Feedback 10 xp
  - Quiz

CAS 201: Employee Questions/Issues

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Employee Services

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How to: Handle employee concerns and make a claim and follow up

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Responsible: Beverley Thomas

System Champion: Kim Benson

Knowledgeable Worker: Sarah Leavitt

1. When handling employee claims, which of the following actions is NOT recommended?

A) Open the claim, read the "Claim/Action Description," and if the issue is related to payroll or W2s, log a note with any research findings and ask for an update or confirmation if the claim has been resolved. B) Navigate to the Human Resources section, and if there are no open employee claims, you are done for the day. C) Immediately resolve the issue and close the claim without logging any notes or taking further action. D) Ask your supervisor or a team member if you are unsure about handling any aspects of the claim, and log notes with any information from your research.

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Cashier Associates

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CAS 201: Employee Questions/Issues