Appraisal: SN Cashier
Supervisor Communications and Incoming Call Management
Follow the “Communication with Supervisors” policy, as outlined in the “Communications and Productivity” Knowledge article. This includes screening incoming phone calls, emails and letters to supervisors and others; specifically, deciding who, at the lowest level of the organization, or otherwise who best, can effectively deal with the incoming correspondence. Cashiers are the first line of defense against soliciting, non-business related calls and spam. None of this should make it through to other departments.
Corresponding Departments Receiving Important Correspondence *
Corresponding Departments Receiving Unnecessary Correspondence *
Uses Correct Method of Contact According to Urgency *
Business Oriented Communication with Supervisor and Co-workers *
Multi-line Phone Use
Operate and manage the store phones, warmly welcoming guests and customers in person or on the telephone, answering or directing inquiries.
Frequency of Answering Phone Calls *
Phone Etiquette *
Maintains a friendly and casual tone with customers while staying focused. If there are many customers who need assistance, the employee is capable of keeping a friendly and non-stress attitude while helping as many customers as possible. Is able to deal with upset customers. Courteous towards customers and co-workers. Positive about the company; seeks to promote the company, support co-workers (never “passing the buck”). The following refers to number of occurrences during the evaluation period. Speaking negatively of an employee to a customer is never permitted; this is to be distinguished from speaking critically, but constructively, out of customer view with fellow employees about behaviors that need adjustment or improvement.
Communication Skills Under Pressure *
Able to Weigh the Balance between Chatty and Business-Focused Conversation *
Professional and Positive Attitude *
Employee understands and follows the steps of the “Action Selling” model.
Action Selling *
Follow the “Attendance Policy” as outlined in the “Communications and Productivity” Knowledge article. Specifically, business hours are: 8:00 - 6:00 during the summer; 8:00 - 5:30 during the winter; 9:00 - 4:00 Saturday in the summer; 10:00 - 2:00 Saturday in the winter. It’s required you work all scheduled hours for your job and call 30 minute prior to your shift when you anticipate being late.
Times In and Out *
Number of Hours *
Maintain the workstation supplies in stock. Keep the work area orderly, items clean, and stocked at the designated quantities.
Workstation Stocked with Adequate Supplies on a Daily Basis *
Balance till every day.
Till Balancing *
Log receipt of product, documenting purchase orders, or inter-company transfers, either using the Google Drive “scale books,” or log them directly in Open ERP.
Daily Receiving *
Restroom Cleanliness and Stock
Clean restrooms as needed and stock is maintained for a pleasant and inviting shopping experience.
Restroom cleanliness *
Restroom stock *
Storeroom/Store Cleaning, Stock and Organizing
Face or organize product as needed to maintain a pleasant and inviting shopping experience. Clean any spills immediately. Carpet is vacuumed as needed. The ideal scenario is that there is rarely a customer complaint. Employee addresses spills and breakage immediately as they arise, or within 15 minutes; or by placing a caution sign or tape up immediately, and addressing the problem within the hour.
Prices are maintained correctly.
Showroom Pricing *
Cashiers are required to at least have the training necessary to drive forklifts, and when required to do so, should follow all OSHA safety standards.
Forklift Operation *
Attend and participate in the weekly sales meeting by sharing personal successes/failures, questions or concerns, comments on agenda topics, etc. These measures are for the 3 months prior to this evaluation.