Appraisal: SLC Class A CDL Driver
Maintains a friendly and casual tone with customers while staying focused. If there are many customers who need assistance, the employee is capable of keeping a friendly and non-stress attitude while helping as many customers as possible. Is able to deal with upset customers. Courteous towards customers and co-workers. Positive about the company; seeks to promote the company, support co-workers (never “passing the buck”). The following refers to number of occurrences during the evaluation period. Speaking negatively of an employee to a customer is never permitted; this is to be distinguished from speaking critically, but constructively, out of customer view with fellow employees about behaviors that need adjustment or improvement.
Communication Skills Under Pressure *
Able to Weigh the Balance between Chatty and Business-Focused Conversation *
Professional and Positive Attitude *
It is expected that all employees stay busy at all times. Review the checklist of duties of the driver position. When it is slow and there are no deliveries to be done the driver should refer to the following list of activities found here: http://erp.american-stone.com/?db=american_stone#id=118&view_type=form&model=document.page&menu_id=344&action=418
Does the employee stay busy at all times?
Safe Operation and Practices
Safe Operation and Practices: This section covers safe decision-making that hopefully leads to no vehicle accidents or customer property damage. When delivering product, it's important to note that the driver makes the ultimate decision about whether they can, in a safe manner, dump product. Even when the customer insists conditions are safe, the driver must understand their decisions have the ultimate authority because they have experience that helps them better understand than the customer does what is truly safe and won't result in property or vehicle damage. Drivers should handle customers who disagree with them in a diplomatic manner. And when uncertain, call their supervisor.
Driver operates vehicle safely and has not damaged the vehicle during evaluation period.
Driver has not damaged any customer property during the evaluation period: includes driveways, yards, and personal property.
Driver must have a valid driver’s license, medical card and insurance papers in their possession at all times.
Driver has delivery customers sign the BOL, “delivery form with damage waiver” before the truck is unloaded.
Drive adequately secures any product (or covers rock loads) to ensure no one in route incurs property damage [to their car].
During the days the driver is driving, s/he should completes a DOT Driver’s Inspection Report and turn in the completed report. If any items are marked as defective or requiring maintenance, the driver should mark that the item requires action, and if possible, fix the problem themselves, or report the problem to their supervisor so that it may be fixed. If there are any reported problems, the driver may not drive the vehicle until these problems are resolved. After a problem is resolved, the supervisor should sign off on the Driver's Inspection Report that the action to resolve the problem was completed.
Driver has completed the Daily Inspection Report (DIR) accurately every day they've driven.
Keeps driver daily log up to date at all times.
Paperwork and Driving Record Up to Date
Drivers must turn in their time record every pay period.
Submits a MVR copy and medical card annually to the accounting department.
Immediatlely reports personal or business tickets and citations to supervisor.
Knowledge and Care in Handling Product
Ensures proper loading and transportation of items so that product doesn't get broken or damaged, and remains in as excellent a condition as what the customer believes they've purchased. See the following Knowledge article on details of how to stack and transport different times of rock: http://erp.american-stone.com/?db=american_stone#id=151&view_type=form&model=document.page&menu_id=344&action=418 This includes an understanding of what equipment to use in handling product, whether it be by hand, by dump, by forklift or by some other piece of equipment.
Does the driver demonstrate knowledge and care in maintaining product in optimum condition?
Handles loaders, forklifts and other equipment in a manner that does not damage product.
Personal Safety: All drivers must have and utilize proper safety equipment including steel-toed shoes, gloves, etc., and follow safe operating procedures to minimize the risk of personal injury.
Does driver have and utilize required safety equipment?
Does driver follow standard safety procedures?
Effectively “multitask,” jumping from one task to the next with little or no down time.
Keeps conversations on the clock with co-workers business-oriented as much as comfortably reasonable to make the best use of time.
Co-Worker Communications *
Product Knowledge and Location
Understands what products will meet customers’ needs and where these are located.
Product Knowledge and Location *
Employee understands and follows the steps of the “Action Selling” model.
Action Selling *
Follow the “Internet Use” policy, as outlined in the “Communications and Productivity” Knowledge article.
Internet Use *
Cell Phone Use
Follow the “Cell Phone Use” policy, as outlined in the “Communications and Productivity” Knowledge article.
Cell Phone Use *
Follow the “Attendance Policy” as outlined in the “Communications and Productivity” Knowledge article. Specifically, business hours are: 8:00 - 6:00 during the summer; 8:00 - 5:30 during the winter; 9:00 - 4:00 Saturday in the summer; 10:00 - 2:00 Saturday in the winter. It’s required you work 40 hours during your scheduled times for this full-time position.
Times In and Out *
Number of Hours *
Grooming and Attire
Follow the “Grooming and Attire” Policy.
Grooming and Attire *
Keep a clean and orderly work space (yard and warehouse) whereby every item has an appropriate place and that everything gets put back in its place by the end of the day.
Office Orderliness *
Restroom Cleanliness and Stock
Clean restrooms as needed and stock is maintained for a pleasant and inviting shopping experience.
Restroom cleanliness *
Restroom stock *
Yard Cleaning, Stock and Organizing
Re-stack, Restock, Face or organize product as needed to maintain a pleasant and inviting shopping experience. Clean any trash immediately. The ideal scenario is that there is rarely a customer complaint. Employee addresses problems immediately as they arise, or within 15 minutes; or by placing a caution sign or tape up immediately, and addressing the problem within the hour.
Stock and Purchasing
The Yard Foreman is responsible for advising purchasing of low stock levels and ensuring the retail yard is adequately stocked from back-stock when product is available.
Retail Yard Pricing
Prices are maintained correctly.
Retail Yard Pricing *
Yard Equipment Operation
Yard personnel are required to at least have the training necessary to operate all equipment, and when required to do so, should follow all OSHA safety standards.
Forklift, Loader, Excavator and other Equipment Operation *
Microsoft Word Knowledge (and Google Docs Equivalent) *
Microsoft Excel Knowledge (and Google Docs Equivalent) *
Follow through and complete tasks on time or by deadline.
Keeping Deadlines *
Attend and participate in the weekly sales meeting by sharing personal successes/failures, questions or concerns, comments on agenda topics, etc. These measures are for the 3 months prior to this evaluation.