Appraisal: SL Sales Manager
Follows the "Action Selling" model or a similarly successful model for sales.
Sales Goal Accuracy: has established accurate but achievable sales goals for self that reflected growth over the prior year.
Projected personal sales achievements are:
Projected team sales increase is:
Instills confidence and initiative in staff and managers; emphasizes supportive rather than restrictive controls.
Counsels employees in a supportive, constructive manner that encourages better performance.
Effective at disciplinary action; never avoids disciplinary communication because it is unpleasant.
Appropriately schedules employee hours while maintaining payroll budgets.
Demonstrates skill in recruiting, training and developing employees has resulted in higher employee satisfaction.
Has adhered to performance evaluations schedules for subordinates.
Presents store information (ex: sales goals) to employees regularly and in an easy-to-understand manner.
Manage and preserve one’s own time: completing higher-level tasks while delegating those that require less skill to those at lower pay levels.
Keeps conversations on the clock with subordinates business-oriented as much as comfortably reasonable to make the best use of time.
All employees are aware of communications policy and GM consistently enforces it.
Has exemplified, enforced, and/or improved staff communication resulting in less turnover.
Has exemplified, enforced, and/or improved staff communication resulting in greater employee satisfaction.
Maintains a friendly and casual tone with customers while staying focused. If there are many customers who need assistance, the employee is capable of keeping a friendly and non-stress attitude while helping as many customers as possible. Is able to deal with upset customers. Courteous towards customers and co-workers. Positive about the company; seeks to promote the company, support co-workers (never “passing the buck”). The following refers to number of occurrences during the evaluation period. Speaking negatively of an employee to a customer is never permitted; this is to be distinguished from speaking critically, but constructively, out of customer view with fellow employees about behaviors that need adjustment or improvement.
Communication Skills Under Pressure.
Able to weigh the balance between chatty and business-focused conversation.
Professional and Positive Attitude.
Maintains a friendly and casual tone with customers while staying focused. If there are many customers who need assistance, the employee is capable of keeping a friendly and non-stress attitude while helping as many customers as possible. Is able to deal with upset customers.
Timely in Response to Messages. Employee is timely in responding to e-mail and phone messages from customers.
Customer Maintenance. Employee maintains contacts with assigned customers, contacting customers at a frequency of every:
Product Knowledge and Location
Understands what products will meet customers’ needs and where these are located.
Uses/Applications. Understands how a product is applied or best used, or which product is the best fit for customer needs.
Location within the Store. Can recall product locations in the store.
Availability/Source. Knows store-level availability, distribution channels, quickly ascertains quantities to supply customers.
Production/Fabrication. Understands how products are manufactured.
Follow the “Attendance Policy” as outlined in the “Communications and Productivity” Knowledge article. Specifically, business hours are: 8:00 - 6:00 during the summer; 8:00 - 5:30 during the winter; 9:00 - 4:00 Saturday in the summer; 10:00 - 2:00 Saturday in the winter. It’s required you work 45 hours during your scheduled times for this full-time position.
Times In and Out.
Number of Hours.
Microsoft Word Knowledge (or Google Docs Equivalent).
Microsoft Excel Knowledge (or Google Docs Equivalent).
Knows and utilizes Open ERP.
Effectively “multitask,” jumping from one task to the next with little or no down time.