Appraisal: LH Yardhand
Definitions: Yardhand = Employee Sales Manager = Supervisor Regular appraisals are a communication tool that helps clarify for employees and their managers what job duties are required, what excellent performance means, how to achieve excellent performance, and at what level the employee is currently performing at. Evaluations help employees determine where they need to strive or try harder. Ultimately, appraisals help the whole organization to perform better; they ensure company success and that we all continue to enjoy working at American Stone for years to come.
Customer and Co-Worker Interactions
-- Customer and Co-Worker Interactions -- The Communication and Productivity Policy: http://erp.american-stone.com: 8069/?db=american_stone#id=70&view_type=form&model=document.page&menu_id=344&action=418 -- Dealing with Customer Property Damage: http://erp.american-stone.com:8069/?db=american_stone#id=119&view_type=form&model=document.page&menu_id=344&action=418 -- More on Loading Customer Vehicles: http://erp.american-stone.com:8069/?db=american_stone#id=41&view_type=form&model=document.page&menu_id=344&action=418
Loads customer vehicles using correct equipment. *
Loads customer vehicles communicating liability; properly deals with accidents. *
Has excellent communication skills under pressure. *
Has a professional and positive attitude. *
Is able to weigh the balance between chatty and business-focused conversation. *
Focuses on business-related co-worker communication. *
Communication and Productivity Policy: Internet Use *
Communication and Productivity Policy: Cell Phone Use *
Knowledge and Care in Handling Product
-- Knowledge and Care in Handling Product -- Ensures proper loading and transportation of items so that product doesn't get broken or damaged, and remains in as excellent a condition as what the customer believes they've purchased. See the following Knowledge article on details of how to stack and transport different times of rock: http://erp.american-stone.com:8069/?db=american_stone#id=151&view_type=form&model=document.page&menu_id=344&action=418 This includes an understanding of what equipment to use in handling product, whether it be by hand, by dump, by forklift or by some other piece of equipment.
Demonstrates knowledge and care in maintaining product in optimum condition. *
Handles loaders, forklifts and other equipment in a manner that does not damage product. *
Yard Duties: Equipment and Assistance
-- Yard Duties: Equipment and Assistance -- Yard Equipment Operation: Acquire the training necessary to safely drive equipment others in the yard use, like forklifts and loaders. Operate forklifts and tractors in a variety of weather and traffic conditions. -- Operate only equipment you have been trained on according to standard safe operating practices.
Loads pallets and stacks rock safely and carefully. *
Forklift, Loader, Excavator and other Equipment Operation *
Assists staff as needed while doing other assigned tasks. *
Cuts stone properly, safely and keeps saws and other equipment in good repair. *
Yard Duties: Product Knowledge and Location
-- Yard Duties: Product Knowledge and Location -- Understands what products will meet customers’ needs and where these are located.
Product Knowledge and Location *
Informs customers and client contractors of new products and services. *
Yard Duties: Personal Safety
-- Yard Duties: Personal Safety -- All employees must have and utilize proper safety equipment including steel-toed shoes, gloves, etc., and follow safe operating procedures to minimize the risk of personal injury.
Does employee have and utilize required safety equipment? *
Does employee follow standard safety procedures? *
Yard Duties: U-Haul
-- Yard Duties: U-Haul --
Completed all applicable U-Haul University on-line training courses. *
Correctly receives returned rentals and properly completes the R&D tag for each. (Level 1) *
Knows and follows trailer hook-up procedures. *
General Rules, and Time Management and Organization
-- General Rules, and Time Management and Organization --